Returns & Refunds

Under legal preparation and review

Last updated: [date]

1. Change of mind (14-day right of withdrawal)

Under UK and EU distance-selling rules, you can cancel most orders within 14 days of receipt without giving a reason. Because our products are food supplements, this right does not apply once the outer seal has been broken, for hygiene and safety reasons — this is a standard, legally permitted exception and must be clearly stated to the customer before purchase.

2. Faulty or incorrect items

If an item arrives damaged, faulty, or different from what you ordered, this is separate from the change-of-mind right above and is covered by your statutory rights (e.g. the UK Consumer Rights Act 2015). Contact us at [email] with your order number and photos where relevant, and we'll arrange a replacement or refund.

3. How to start a return

Email [email] or use our contact formwith your order number. We'll confirm next steps, including the return address if applicable.

4. Refund timing

Once we've received and checked a return (where applicable), refunds are issued to your original payment method within 14 days.

5. Subscriptions

You can cancel a subscribe & save plan any time before your next renewal date by contacting us at [email]. Cancellations take effect from the next billing cycle; any order already dispatched cannot be recalled.